{"id":"EV6b2cf20c52ed456c845f79d7daa231ca","object":"event","apiVersion":"v4","createdAt":"2026-03-02T15:18:57.195Z","type":"message.delivered","data":{"object":{"id":"AC389511d13e514ef6ba0e8b44bc01da92","object":"message","from":"+15072327047","to":"+15074913728","direction":"outgoing","text":"Hi Abby! Thanks for reaching out. I looked into this for you. Your cancellation form was submitted on Saturday, 2\/28, at 12:31 PM. Our Saturday staff hours are 9 AM to noon, and we don't have staff available again until Monday at 9 AM, so cancellations submitted during that window aren't processed until the following Monday. In this case, that fell after your billing cycle date. As we discussed a few months ago in person, we do ask for at least 3 business days' notice before a billing cycle to ensure everything is processed in time.","status":"delivered","createdAt":"2026-03-02T15:18:52.778Z","userId":"USNypdzPZb","phoneNumberId":"PN2BzOaEgA","contactIds":["687e960211d47bb0a8e0d94e"]},"deepLink":"https:\/\/my.quo.com\/inbox\/PN2BzOaEgA\/c\/CNf89b2eb618c04a6e97f7fe8be70c808a?at=AC389511d13e514ef6ba0e8b44bc01da92"}}