Hi Abby! I understand things can get busy, so I appreciate you explaining the situation. Just for your records, your billing cycle has been on the 1st of every month since you joined in March 2023, and our cancellation policy does require 3 business days' notice before the billing date. It's worth noting that up until March 2025, our policy actually required a full 30 days' notice, so the current 3-day requirement is much more flexible. Since the cancellation was submitted after our Saturday staff had left and wasn't processed until Monday, the March 1st charge had already gone through. That said, I'd like to meet you halfway. I can refund half of the March charge as a courtesy since you won't be using the gym. I'm not able to do a full refund since this does fall outside our standard policy, but I want to make sure we do what we can.