{"id":"EV8045fe52a50e48c18520eb2f1140945a","object":"event","apiVersion":"v4","createdAt":"2026-02-13T21:43:36.221Z","type":"message.delivered","data":{"object":{"id":"ACc551f36b1a634b89b5a4d9b9b2c6e800","object":"message","from":"+15074488326","to":"+16127161522","direction":"outgoing","text":"Hi Leslie, we tried responding to your email about cancelling your membership but it bounced back to us. We do have a specific process for cancellations, and we are not able to complete them by email, phone, or through the app. We moved to this system because requests were coming in from multiple places and some were getting missed. This way, everything is clearly documented.\n\nTo cancel, please head to the Snap Fitness Cannon Falls website and scroll down to the \u201cFrequently Asked Questions\u201d section. Under \u201cMembership Cancellation Policy,\u201d you will find a link to a form that you can fill out and sign right from your phone or computer.\n\nOnce we receive that form, we will take care of the cancellation and make sure you are not charged again. But, we do need it at least 4 days before the end of the month to beat the next payment.\n\nOne quick note. Please do not click \u201cRequest Membership Cancellation\u201d under Membership Options. That option only sends us an email and does not actually cancel the membership.\n\nLet us know if you have any trouble finding the form and we are happy to help.","status":"delivered","createdAt":"2026-02-13T21:43:33.714Z","userId":"USNypdzPZb","phoneNumberId":"PNLUE3as8y","contactIds":[]},"deepLink":"https:\/\/my.quo.com\/inbox\/PNLUE3as8y\/c\/CN1814ae360bda40569f03c19e9f12d181?at=ACc551f36b1a634b89b5a4d9b9b2c6e800"}}