Hi Abby! Thanks for reaching out. I looked into this for you. Your cancellation form was submitted on Saturday, 2/28, at 12:31 PM. Our Saturday staff hours are 9 AM to noon, and we don't have staff available again until Monday at 9 AM, so cancellations submitted during that window aren't processed until the following Monday. In this case, that fell after your billing cycle date. As we discussed a few months ago in person, we do ask for at least 3 business days' notice before a billing cycle to ensure everything is processed in time.