Hi Michelle, this is Laura, I'm the assistant manager. Thank you for letting us know about the problem. Do you know what time she booked for today? Most likely it is someone who either doesn't know they have to book time slots or isn't doing so correctly. I will figure out who it is and show them how to book it properly to cut down on further problems. I actually have a guess as to who it is because I had a gentleman come into my office today asking for help on how to book, because he thought he was doing it wrong.